Privacy Policy

Last Updated: January 7, 2025

Introduction

Soluship Shipping App ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application.

Information We Collect

We collect the following types of information to provide and improve our services:

• Account Information: Name, email address, and login credentials necessary for app access and authentication
• Proof of Delivery (POD): Digital signatures and photos captured during deliveries for verification purposes

How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our delivery management services
• To process, track, and manage deliveries efficiently
• To generate and store proof of delivery documentation
• To communicate with you about your deliveries, account updates, and important notifications
• To ensure security, prevent fraud, and protect user data
• To comply with legal obligations and respond to legal requests

Data Storage and Security

Your data is stored securely on our servers with industry-standard encryption. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Data is transmitted using secure HTTPS connections, and sensitive information such as passwords are encrypted before storage. We regularly review and update our security practices to maintain the highest level of data protection.

Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

• With Your Organization: If you are using the app through an enterprise or business account, your employer or organization may have access to delivery data and proof of delivery information related to your work
• Service Providers: We may share data with trusted third-party service providers who assist in app operations, hosting, analytics, customer support, and other business functions. These providers are contractually obligated to protect your data
• Legal Requirements: We may disclose information when required by law, court order, government regulation, or to protect our rights and the safety of our users
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with notice provided as required by law

Your Rights

You have the following rights regarding your personal data:

• Access: Request access to your personal data and information about how it is used
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data, subject to legal and operational requirements
• Data Portability: Request a copy of your data in a portable format
• Opt-Out: Opt-out of certain data collection or processing activities where applicable
• Withdraw Consent: Withdraw consent for data processing where consent is the legal basis

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Delivery records and proof of delivery data may be retained for extended periods as required by business and legal requirements.

Children's Privacy

Our app is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

This Privacy Policy is effective as of the date stated above and applies to all users of the Soluship Shipping App.